Exchange & Return Policies

How can I return the product I purchased?

If you want to return your products due to an issue related to the products (such as shipping damage, manufacturing defect, withdrawal right, etc.) after receiving your order from LUFİAN Online Shop, you need to send them back within 15 days from the date you received them. Since your E-Archive invoice is sent to you via email, it is not mandatory to present the invoice for returns. Simply write your order number or name and send them. When sending the products to us, please pay attention to the conditions under the "Return Conditions" heading below. Once your product reaches us, it will be examined by the relevant departments, and approval for the return will be granted. This process usually takes 2-5 business days. According to the law, during package deliveries by courier (product acceptance and returns), the customer's ID number is mandatory.

How can I exchange a seasonal product I purchased?

You can exchange the product you purchased from the Online Shop at Lufian Stores. To make an exchange at Season Stores, you need to visit the store with the original packaging and invoice of the product. If there were any special discounts such as coupon codes, discount vouchers, gift vouchers, etc., used during the purchase from lufian.com, those discounts will not be applicable for exchanges made at the store. The current selling price and promotions at the store will apply.

How many days do I have to return the item?

According to the "Right of Withdrawal Without Specifying a Reason" article in the Consumer Law, you have 15 days from the date you received the product to return it. In case of any defects caused by the product, you can return it within thirty days from the delivery date.

When will the refund be credited to my account after the return process?

lufian.com checks the compliance of the returned products with the return conditions. Once your return is accepted, and the refund is processed, you will be informed via email. The time it takes for the refund to be credited to your account is determined by the bank and cannot be intervened by us.

What are the return conditions?

• You should send the product to us in its original undamaged packaging, unused, and without any damage caused by misuse.
• If the invoice is issued in the name of a company, you need to send it along with a return invoice issued by the relevant company, excluding the shipping fee, in the format of 'Product Unit Price + VAT'. Returns without an issued return invoice for orders invoiced to companies will not be accepted.
• You are responsible for returning the product in the same condition as it was delivered to you and for compensating for any loss in its commercial value due to usage, if applicable.
• Once your product reaches us, it will be examined by the relevant departments, and approval for the return will be granted. This process usually takes 2-5 business days.

Where can I send the product I want to return?

The address to which you should send the product for the return is stated below. When sending your shipment, please specify "İNTERNET SATIŞI İADE DEPARTMANI" (INTERNET SALES RETURN DEPARTMENT) in the recipient section. You can send it free of charge with Sürat Kargo using the code 1254432209.

If you choose to use a different courier service, the shipping fees will be at your expense. Otherwise, the shipment will not be accepted.

Lufian Pazarlama Hizmetleri A.Ş. İNTERNET SATIŞI İADE DEPARTMANI SÜRAT KARGO İADE KODU : 1254432209 Akçaburgaz Mah